The City of Harare operates within a milieu characterised by dynamism, unpredictability, and competitive markets that may extremely threaten their survival. Consequently, to remain viable, they must endeavour to improve job satisfaction through good corporate governance. This study will be an analysis of local governance and service provision in Zimbabwean urban communities, using the city of Harare as a case study. It will look at the patterns of local authorities’ service provision and strategies being used to encompass stakeholders in organisational activities.

Through a better understanding of the complexity and dynamics of local governance and service provision in the city of Harare, the study will provide lessons learnt on potentially the most critical issues as a basis for future reforms and practices in the governance and service provision of urban authorities.

The chapter will focus on a framework to improve job satisfaction through good corporate governance in local authorities in Zimbabwe, particularly the city of Harare. The chapter provides the background to the study, the statement of the problem, research objectives, research questions, justification of the research, methodology, assumptions, delimitations of the study, limitations of the study, definition of key terms, and project report outline.